Refund policy
Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
Returns
We accept returns within 10 days of delivery.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Complete with all tags, labels, accessories, and documentation, if applicable
- Accompanied by proof of purchase, such as an order confirmation or receipt
Non-Returnable Items
Some items cannot be returned, including:
- Gift cards
- Sale or clearance items
- Personal care or hygiene products
- Custom, personalized, or made-to-order items
- Items damaged due to misuse, improper handling, or normal wear and tear
How to Request a Return
To start a return, please contact us at:
Nanovac.office@gmail.com
Include your order number, the item you would like to return, and the reason for the return.
Once your return request is reviewed, we will provide return instructions. Please do not send items back without approval.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging.
If approved, we will offer a replacement, exchange, or refund.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 2-5 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or incorrect. For exchange requests, contact us at:
Nanovac.office@gmail.com
Order Cancellations
Orders can only be cancelled before they have been shipped. Once an order has shipped, it must be processed as a return.
Contact Us
For return or refund questions, contact us at:
Email: Nanovac.office@gmail.com
Business Name: Nanovac.in